Veterinary Client Services Specialist — Patient-First Front Desk

Thrive Pet Healthcare; Tampa (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare

Discounts on veterinary services

Free CE courses

Student loan assistance

Job summary

Eye Care for Animals Tampa, a Thrive Pet Healthcare partner, is seeking a friendly, service-driven Client Service Representative to join our ophthalmology-focused team in Tampa, FL. You’ll support pet parents, help keep appointments running smoothly, and contribute to a positive experience for every client and patient.

The ideal candidate is empathetic, dependable, and communicates clearly in person, on the phone, and online.

Qualifications

• Genuine love for pets and people.
• Veterinary medicine experience preferred.
• Excellent communication and emotional intelligence.
• Dependable, punctual, positive attitude.
• Calm, solution-focused in a fast-paced environment.
• Welcoming, professional client experience.

Responsibilities

• Greet clients and their pets warmly, making everyone feel valued and comfortable.
• Schedule and manage appointments efficiently to keep the clinic running smoothly.
• Communicate clearly and professionally in person, over the phone, and online.
• Handle client inquiries and concerns with empathy, patience, and professionalism.
• Support the veterinary team by maintaining a welcoming and organized front desk environment.

Skills

Empathy

Communication

Emotional intelligence

Dependable

Punctual

Customer service

Veterinary experience

Job description

Eye Care for Animals Tampa, a Thrive Pet Healthcare partner, is seeking a friendly, service-driven Client Service Representative to join our ophthalmology-focused team in Tampa, FL. You’ll support pet parents, help keep appointments running smoothly, and contribute to a positive experience for every client and patient.

The ideal candidate is empathetic, dependable, and communicates clearly in person, on the phone, and online.