Pet Care Client Service Specialist

VCA Animal Hospitals; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Jones Road Animal Hospital is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, scheduling appointments, and guiding pets to exam rooms, while upholding our mission of top priority health and service.

The role requires professionalism in client interactions, the ability to explain fees, process payments, and educate clients on basic pet care and products. Equal opportunity employer with comprehensive benefits.

Qualifications

• Experience providing client service in a veterinary setting.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Answer telephones and schedule/confirm appointments.
• Make outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments.

Skills

Greeting visitors

Answering calls

Appointment scheduling

Fees explanation

Product recommendations

Job description

VCA Jones Road Animal Hospital is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, scheduling appointments, and guiding pets to exam rooms, while upholding our mission of top priority health and service.

The role requires professionalism in client interactions, the ability to explain fees, process payments, and educate clients on basic pet care and products. Equal opportunity employer with comprehensive benefits.