Veterinary ER Liaison: Client Care & Communications

Pet Services of Washington, P.S.; Village of Westbury (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Veterinary Referral & Emergency Center of Westbury in Westbury, NY seeks a Liaison to bridge communication between doctors and clients in a fast-paced emergency and multi-specialty setting. You will field calls, provide clear updates during a patient’s stay, and work closely with front desk staff, technicians, and emergency physicians.

The role emphasizes compassionate client interaction, ability to explain medical and financial information, and flexibility with non-traditional hours including

Qualifications

• Previous experience in veterinary facility preferred, but not required.
• Excellent communication skills.
• Ability to lift up to 40 lbs and be exposed to hazards.

Responsibilities

• Field and facilitate incoming calls for the doctor and provide a point of contact for clients and referring veterinarians.
• Provide clients with progress reports and fill prescriptions as needed.
• Assist with owners visiting hospitalized pets and coordinate with front desk, technicians, and emergency doctors.
• Manage medical records, reports, and correspondence with clients.
• Help guide clients dealing with euthanasia by walking them through the process and finalizing aftercare.

Skills

Attendance

Punctuality

Telephone skills

Communication

Computer skills

Team player

Compassion for pets

Tools

Telephone systems

CRM software

Job description

Veterinary Referral & Emergency Center of Westbury in Westbury, NY seeks a Liaison to bridge communication between doctors and clients in a fast-paced emergency and multi-specialty setting. You will field calls, provide clear updates during a patient’s stay, and work closely with front desk staff, technicians, and emergency physicians.

The role emphasizes compassionate client interaction, ability to explain medical and financial information, and flexibility with non-traditional hours including