Overnight ER Veterinary Liaison & Client Advocate

Upstate Veterinary Specialties; Latham (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Long-term disability

Retirement plan

PTO + Pet Insurance

Uniform allowance

Employee appreciation events

Job summary

Upstate Veterinary Specialties is hiring an experienced Licensed Vet Tech or Veterinary Assistant for our Emergency Liaison position in the fast-paced Emergency Department in Latham, NY. This full-time, overnight role connects patients, clients and the medical team with compassionate communication during urgent moments.

Responsibilities include presenting estimates, obtaining consents, updating charges, and coordinating diagnostics and treatments while maintaining clear client updates and smooth

Qualifications

• Minimum 2+ years veterinary experience (technician or assistant).
• Associate’s degree in Veterinary Technology preferred.

Responsibilities

• Present treatment estimates following doctor consultations.
• Explain estimate ranges, obtain consents, and discuss medical risks.
• Maintain and update hospital and outpatient charges daily.
• Provide client updates on patient status and invoices.
• Coordinate consultations, diagnostics, and interdepartmental communication.
• Facilitate patient discharges and assist with visitations.
• Serve as a liaison between the front desk and Emergency team.
• Assist with treatments and task lists as needed.
• Manage the emergency message center.
• Ensure prescriptions are filled and refilled promptly.
• Prepare patients for discharge and assist with rounds.
• Support clients through the euthanasia process with compassion and professionalism.

Skills

Communication

Time management

Organizational skills

Multitasking

Interpersonal skills

Client service

Attention to detail

Team oriented

Education

Associate's degree in Veterinary Technology

Job description

Upstate Veterinary Specialties is hiring an experienced Licensed Vet Tech or Veterinary Assistant for our Emergency Liaison position in the fast-paced Emergency Department in Latham, NY. This full-time, overnight role connects patients, clients and the medical team with compassionate communication during urgent moments.

Responsibilities include presenting estimates, obtaining consents, updating charges, and coordinating diagnostics and treatments while maintaining clear client updates and smooth