ER Liaison

Pet Services of Washington, P.S.; Village of Westbury (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Veterinary Referral & Emergency Center of Westbury in Westbury, NY seeks a Liaison to bridge communication between doctors and clients in a fast-paced emergency and multi-specialty setting. You will field calls, provide clear updates during a patient’s stay, and work closely with front desk staff, technicians, and emergency physicians.

The role emphasizes compassionate client interaction, ability to explain medical and financial information, and flexibility with non-traditional hours including

Qualifications

• Previous experience in veterinary facility preferred, but not required.
• Excellent communication skills.
• Ability to lift up to 40 lbs and be exposed to hazards.

Responsibilities

• Field and facilitate incoming calls for the doctor and provide a point of contact for clients and referring veterinarians.
• Provide clients with progress reports and fill prescriptions as needed.
• Assist with owners visiting hospitalized pets and coordinate with front desk, technicians, and emergency doctors.
• Manage medical records, reports, and correspondence with clients.
• Help guide clients dealing with euthanasia by walking them through the process and finalizing aftercare.

Skills

Attendance

Punctuality

Telephone skills

Communication

Computer skills

Team player

Compassion for pets

Tools

Telephone systems

CRM software

Job description

Join our team!

Veterinary Referral & Emergency Center of Westbury is seeking a skilled individual to work with our team of doctors in our 24-hour emergency & multi-specialty practice in Westbury, New York.

At Veterinary Referral & Emergency Center of Westbury, we have a highly talented team of veterinary professionals who work together to build enduring relationships with our clients, helping to ensure access to lifelong veterinary care. We recognize the importance of giving personalized attention to what each patient requires for their individual healthcare needs. You may work alongside emergency & specialty departments, giving immediate access to the wide range of doctors, from Emergency & Critical Care, Internal Medicine, Oncology & surgery.

Are you looking to contribute not only your experience and talents, but also to the culture of our hospital, while still gaining the ability to enhance your own personal growth and development in a structured work environment? Let us share why VCA is right for you!

We offer competitive compensation along with a comprehensive benefits package, including:

• medical/dental/vision and paid vacation (for F/T employees only)
• 401(k)
• continuing education allowance
• generous personal pet care discounts and more

Flexible schedules and availability to work weekends and some holidays are required, however, we respect the importance of a healthy work-life balance, creating schedules that are fair and equal.

What is a Liaison?

A Liaison is the point person who helps bridge the communication between the doctor and the client and at time our Primary Care Veterinarians.

The Liaison will work in tandem with the doctor as needed to ensure there is a direct line of communication between the owner, pDVM and the doctor.

The Liaison will provide a clear expectation of what to expect during the patient's stay, from presentation to discharge. Keeping the owner informed during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and specialty veterinarians as needed.

The Liaison will field and facilitate incoming phone calls for the doctor, and provide a point of contact for pet owners, and referring veterinarians.

The Liaison will also give clients progress reports, fill prescriptions as needed, and assist with owners visiting their hospitalized pets.

The Liaison will manage medical records, reports, and log correspondence with clients.

The Liaison will help guide clients dealing with euthanasia by walking them through the process before, and by finalizing afterlife care.

Qualifications

• Previous experience working in veterinary facility preferred, but not required.
• Strong attendance, punctuality and time management is a must
• Telephone and computer skills are necessary
• Excellent communication skills
• Effectively present medical and financial information to clients and employees
• Friendly, outgoing, and detail oriented
• Capable of being cross trained - This requires the ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, bites, and odors.
• A team player and eager to learn new things
• Display compassion for pets and people
• Ability to work in a very active, fast-paced environment
• Ability to work non-traditional hours of varying shifts - including nights, weekends, and holidays You will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating! Pay commensurate with experience.

Our team focuses not only on high-quality patient care, but also to the health and well-being of our associates, by creating moments to share together during these times, as a "work family". Providing holiday meals, or recognizing staff appreciation and tech week, holiday tree decorating contests, spirit week etc., are just a few examples.

When talented people collaborate instead of compete, our patients receive amazing medical care in line with our mission statement: "where pet's health is our top priority." We offer a wide range of advanced diagnostics and specialized care and benefits to our patients and clients. If you are interested in providing the same gold standard of veterinary care and becoming a member of our amazing team, and have a passion for exceptional veterinary care, then you may be who we are looking for.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, wor