Evening Veterinary CSR – Emergency & Specialty Care

West Hills Animal Hospital & Emergency Center; Town of Huntington (NY); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Training & career development

Resumo da oferta

West Hills Animal Hospital & Emergency Center in Huntington, NY seeks a Veterinary Client Service Representative to join our Specialty and Emergency team. The CSR welcomes clients, manages calls, and coordinates appointments with empathy and professionalism.

The ideal candidate has veterinary hospital experience, strong communication, and the ability to balance multiple priorities while providing exceptional client service.

Qualificações

• Excellent verbal and written communication, able to navigate sensitive client interactions.
• Strong multitasking, organizational, and problem-solving abilities.
• Attention to detail handling medical records, client information, and financial transactions.
• Calm, compassionate, and professional during emergencies and emotional situations.
• Comfortable navigating multiple computer systems, including veterinary practice management software.

Responsabilidades

• Welcoming clients and patients with professionalism, empathy, and compassion.
• Managing high-volume calls and escalating urgent needs to the medical team.
• Coordinating emergency walk-ins and specialty appointments.
• Registering patients and collecting client information for medical records.
• Processing invoices, payments, deposits, and other financial transactions accurately.
• Communicating with veterinarians, technicians, and CSRs to support patient flow.

Conhecimentos

Client communication

Multitasking

Detail oriented

Empathy

Team collaboration

Descrição da oferta de emprego

West Hills Animal Hospital & Emergency Center in Huntington, NY seeks a Veterinary Client Service Representative to join our Specialty and Emergency team. The CSR welcomes clients, manages calls, and coordinates appointments with empathy and professionalism.

The ideal candidate has veterinary hospital experience, strong communication, and the ability to balance multiple priorities while providing exceptional client service.