Veterinary ER Experience Coordinator - Part-Time

Veterinary Emergency Group The PC; Folsom (CA); On-site; USD 26,000 - 40,000; Part time

Benefits offered by this job

Competitive pay

Travel stipend (ER CE)

Flexible schedules

Referral program

VEG swag & refreshments

Job summary

Veterinary Emergency Group The PC seeks a Customer Experience Coordinator (Part Time) in Folsom, CA to shape every interaction from greeting to follow-up. You will manage calls, emails, and messages with warmth, coordinate with the care team, and help families navigate payments and options in a fast-paced veterinary ER environment.

The role emphasizes empathy, organization, and clear communication. You’ll thrive under pressure, adapt to rotating shifts including nights and weekends, and play a

Qualifications

• 2+ years in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills with diverse audiences.
• Ability to multitask and stay effective in fast-paced settings.
• High emotional intelligence for handling sensitive situations.
• Adaptable in high-stakes environments.
• Problem solving mindset and willingness to innovate.
• Able to work in a noisy environment with odors.
• Willing to work nights, weekends, and holidays on a rotating basis.
• Thrives in a fast-paced, diverse team.

Responsibilities

• Greet customers warmly in person, on the phone, or online.
• Oversee all customer communications (calls, emails, texts); route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences; creatively meet customer needs.
• Listen with empathy, resolve concerns promptly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for a seamless care.

Skills

Customer service

Multi-tasking

Communication

Emotional intelligence

Organizational skills

Adaptability

Problem solving

Noisy environment tolerance

Attention to detail

Team player

Conflict resolution

Tools

Practice management software

Job description

Veterinary Emergency Group The PC seeks a Customer Experience Coordinator (Part Time) in Folsom, CA to shape every interaction from greeting to follow-up. You will manage calls, emails, and messages with warmth, coordinate with the care team, and help families navigate payments and options in a fast-paced veterinary ER environment.

The role emphasizes empathy, organization, and clear communication. You’ll thrive under pressure, adapt to rotating shifts including nights and weekends, and play a