Vet ER Customer Experience Specialist (Part-Time)

Veterinary Emergency Group The PC; Town of Brookfield (WI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible work schedules

Employee referral program

Comfy scrubs

VEG swag

Fridge food for staff

Job summary

Veterinary Emergency Group The PC seeks a Customer Experience Coordinator in Brookfield, WI. This part-time role focuses on shaping the customer journey before, during, and after visits, with an emphasis on empathy, professionalism, and patient care.

You will greet customers, manage multi-channel communications, and collaborate with the care team to ensure a seamless experience. Flexible, fast-paced environment with growth opportunities in veterinary emergency services.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized, with strong attention to detail.
• Strong communication skills; able to interact positively with anyone and everyone.
• The ability to multitask and thrive amid chaos.
• High emotional intelligence, able to read a room and plan and act accordingly.
• Adaptable and amenable in high stakes environments.
• Problem solving skills and a focus on innovation.
• Must be willing to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs.
• Work well in a fast-paced environment with people from all backgrounds and different personality types.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalated
• Keep nursing team and doctors updated on customer needs for a seamless care experience
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

Skills

Customer service experience

Organizational skills

Communication skills

Multitasking

Emotional intelligence

Problem solving

Availability for nights/weekends/holid

Tools

Practice management software

MS Office

Job description

Veterinary Emergency Group The PC seeks a Customer Experience Coordinator in Brookfield, WI. This part-time role focuses on shaping the customer journey before, during, and after visits, with an emphasis on empathy, professionalism, and patient care.

You will greet customers, manage multi-channel communications, and collaborate with the care team to ensure a seamless experience. Flexible, fast-paced environment with growth opportunities in veterinary emergency services.