Pet ER Customer Experience Coordinator - Part-Time

Veterinary Emergency Group The PC; Omaha, Northern (NE, KY); Hybrid; USD 19,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Learning programs

Flexible schedules

Referral program

VEG swag + snacks

Job summary

Veterinary Emergency Group The PC in Omaha, NE seeks a Customer Experience Coordinator (Part-Time) to define and enhance the client experience before, during, and after visits. You’ll greet customers, manage communications, and ensure a compassionate, efficient experience across all touchpoints.

This role emphasizes empathy, organization, and the ability to multitask in a fast-paced veterinary emergency setting.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills and positive interaction with diverse individuals.
• Ability to multitask and thrive in high-stakes environments.

Responsibilities

• Greet every customer with warmth and urgency, in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts) and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and explore ways to say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate.
• Keep nurses and doctors updated on customer needs for a seamless care experience.

Skills

Customer service

Communication

Multitasking

Empathy

Tech proficiency

Availability

Tools

Practice management software

CRM software

Job description

Veterinary Emergency Group The PC in Omaha, NE seeks a Customer Experience Coordinator (Part-Time) to define and enhance the client experience before, during, and after visits. You’ll greet customers, manage communications, and ensure a compassionate, efficient experience across all touchpoints.

This role emphasizes empathy, organization, and the ability to multitask in a fast-paced veterinary emergency setting.