Veterinary Emergency Experience Coordinator

Veterinary Emergency Group (VEG); Larkspur (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401K matching

Travel stipend

Career growth & mentorship

Paid parental leave

Job summary

Veterinary Emergency Group is hiring a Customer Experience Coordinator in California. You will define the customer experience through service, focus, and participation, delivering thoughtful, personalized care before, during, and after visits.

You’ll interact professionally with clients and patients, seeking creative ways to say yes and enhance overall experience. With 2+ years in customer service, you’ll navigate calls, emails, and in-hospital communications, supporting doctors and nurses, and

Qualifications

• 2+ years in a customer service role.
• Advanced knowledge in practice management software.
• Highly organized with strong attention to detail.
• Strong communicator capable of positive interactions.
• Able to multitask and stay composed in high-stress settings.
• High emotional intelligence and adaptability.
• Willing to work in a noisy environment with odors.
• Available nights, weekends and holidays on rotation.
• Thrives in a fast-paced team with diverse backgrounds.

Responsibilities

• Greet customers with warmth and urgency in person, by phone, or online.
• Oversee communications, record details, and route urgent medical calls.
• Deliver personalized, memorable experiences and say yes to needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up after visits to check on pet care and strengthen relationships.
• Capture special moments and build lasting connections with customers.

Skills

Customer service

Communication

Multitasking

Attention to detail

Emotional intelligence

Adaptability

Noisy environment tolerance

Night shifts

Weekend availability

Job description

Veterinary Emergency Group is hiring a Customer Experience Coordinator in California. You will define the customer experience through service, focus, and participation, delivering thoughtful, personalized care before, during, and after visits.

You’ll interact professionally with clients and patients, seeking creative ways to say yes and enhance overall experience. With 2+ years in customer service, you’ll navigate calls, emails, and in-hospital communications, supporting doctors and nurses, and