Customer Experience Navigator — Flexible Hours & Growth

Veterinary Emergency Group The PC; Roseville (CA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive pay $19–$29/hr

Health & wellness benefits

401K match

Travel stipend

Loan repayment

Paid parental leave

Flexible schedules

Referral program

VEG gear

Job summary

Veterinary Emergency Group is seeking a Customer Experience Coordinator in Roseville, CA. You will define the customer experience through service, focus, and participation—ensuring a warm, urgent, and professional presence with every interaction.

Ideal candidates have 2+ years in customer service, proficiency with practice management software, and strong organizational and communication skills. This role offers evening, weekend, and holiday shifts in a fast-paced hospital environment.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator; interact positively with anyone and everyone.
• Strong multitasker, thrives amid chaos.
• High emotional intelligence; reads a room and adapts.

Responsibilities

• Greet every customer with warmth and urgency in person, over the phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal information.
• Follow up with customers after visits to check on their pet's care.
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Communication

Organized

Multitasking

Emotional intelligence

Tools

Practice management software

Job description

Veterinary Emergency Group is seeking a Customer Experience Coordinator in Roseville, CA. You will define the customer experience through service, focus, and participation—ensuring a warm, urgent, and professional presence with every interaction.

Ideal candidates have 2+ years in customer service, proficiency with practice management software, and strong organizational and communication skills. This role offers evening, weekend, and holiday shifts in a fast-paced hospital environment.