Customer Experience Maestro - Vet ER (Part-Time)

Veterinary Emergency Group The PC; Orange (CT); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible scheduling

Travel stipend

Learning programs

Job summary

Veterinary Emergency Group The PC is seeking a Part-Time Customer Experience Coordinator in Orange, CT to deliver exceptional service for our VEGgies and pet families.

You’ll greet customers, manage calls and messages, document details, and help guide clients through care decisions with care and empathy. The role requires 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced ER environment.

Qualifications

• 2+ years in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence and empathy.
• Willingness to work in a noisy environment with strong odors.
• Availability to work nights, weekends and holidays on a rotating or as-needed basis.
• Able to work with people from diverse backgrounds.

Responsibilities

• Greet every customer with warmth and urgency, in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and find ways to say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet's care and strengthen relationships.
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Communication

Multitasking

Organizational skills

Emotional intelligence

Tools

Practice management software

Job description

Veterinary Emergency Group The PC is seeking a Part-Time Customer Experience Coordinator in Orange, CT to deliver exceptional service for our VEGgies and pet families.

You’ll greet customers, manage calls and messages, document details, and help guide clients through care decisions with care and empathy. The role requires 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced ER environment.