Veterinary ER Customer Experience Specialist

Veterinary Emergency Group The PC; Folsom (CA); On-site; USD 26,000 - 40,000; Part time

Benefits offered by this job

Health benefits

401K match

Career growth

Travel stipend

Paid parental leave

Flexible schedules

Job summary

VEG in Folsom, CA is seeking a Customer Experience Coordinator to shape the patient and client journey across in-person, phone, and online interactions. You will greet customers warmly, route urgent medical calls, and help deliver a compassionate, efficient ER experience.

This part-time role offers opportunities for growth, learning, mentorship, scheduling flexibility, and benefits, with a focus on teamwork in a fast-paced veterinary emergency environment.

Qualifications

• 2+ years of experience in customer service.
• Advanced knowledge of practice management software.
• Highly organized with strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Greet customers in person, over the phone, or online with warmth.
• Manage all customer communications and route urgent medical calls.
• Deliver personalized, memorable experiences for customers.
• Listen, resolve concerns quickly, and anticipate issues.
• Keep clinical staff updated on patient and customer needs.
• Process payments accurately while protecting information.
• Follow up after visits to ensure pet care satisfaction.

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Adaptable

Tools

Practice management software

Job description

VEG in Folsom, CA is seeking a Customer Experience Coordinator to shape the patient and client journey across in-person, phone, and online interactions. You will greet customers warmly, route urgent medical calls, and help deliver a compassionate, efficient ER experience.

This part-time role offers opportunities for growth, learning, mentorship, scheduling flexibility, and benefits, with a focus on teamwork in a fast-paced veterinary emergency environment.