Compassionate ER Experience Specialist (Part-Time)

Veterinary Emergency Group The PC; Millburn (NJ); Hybrid; USD 25,000 - 43,000; Part time

Benefits offered by this job

Competitive pay

Growth & leadership programs

Travel stipend

Flexible schedules

ER CE program

Job summary

Veterinary Emergency Group seeks a Customer Experience Coordinator (Part Time) in Millburn, NJ. You will shape the customer’s experience before, during, and after visits, ensuring warmth, urgency, and personalized care in every interaction.

The role emphasizes empathy, strong communication, and the ability to thrive in a fast-paced, high-stakes veterinary emergency setting. This position offers flexible scheduling and growth opportunities within VEG.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; able to interact positively with anyone.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence; read a room and plan accordingly.
• Adaptable in high-stakes environments.
• Problem solving skills and a focus on innovation.

Responsibilities

• Greet every customer with warmth and urgency, in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts); route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before escalation.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Communication

Multitasking

Office software

Attention to detail

Emotional intelligence

Adaptability

Problem solving

Tools

Practice management software

Job description

Veterinary Emergency Group seeks a Customer Experience Coordinator (Part Time) in Millburn, NJ. You will shape the customer’s experience before, during, and after visits, ensuring warmth, urgency, and personalized care in every interaction.

The role emphasizes empathy, strong communication, and the ability to thrive in a fast-paced, high-stakes veterinary emergency setting. This position offers flexible scheduling and growth opportunities within VEG.