Veterinary Emergency Liaison & Client Advocate

Bay State Veterinary Emergency and Specialty Services; Swansea (AZ); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401K match

Life Insurance

Pet discounts

PTO & Holidays

EAP

Veterinary social worker

CE opportunities

Competitive pay

Job summary

Bay State Veterinary Emergency and Specialty Services in Swansea, MA is seeking an experienced Emergency Liaison to support clients, doctors, and referring hospitals behind the scenes. This role leverages veterinary knowledge in a non-clinical setting to ensure exceptional care and service.

Strong communication, problem-solving, and client-relations skills are essential, as you triage calls, discuss medications, coordinate prescriptions, and assist with follow-up care in a fast-paced environment.

Qualifications

• Minimum of 3 years of veterinary experience required; emergency, critical care, or specialty experience strongly preferred.
• Strong veterinary medical knowledge and understanding of common medications and treatments.
• Excellent verbal and written communication skills.
• Exceptional client service and relationship-building abilities.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work both independently and collaboratively within a team.
• Professional demeanor and the ability to remain calm under pressure.
• Comfortable working in a paperless medical record system and navigating multiple software platforms.
• Basic math and financial skills for processing payments and reviewing invoices.

Responsibilities

• Triage incoming emergency calls and help determine appropriate next steps for patients.
• Answer client questions regarding previously treated patients.
• Discuss medications, potential side effects, and treatment plans as directed by clinicians.
• Process prescription requests and refills approved by doctors.
• Coordinate prescription orders with outside pharmacies.
• Provide updates to clients regarding hospitalized patients and facilitate client visits.
• Communicate laboratory results to clients as directed by veterinarians.
• Schedule rechecks, follow-up appointments, and emergency visits when needed.
• Serve as a liaison between clients and medical staff to ensure clear and compassionate communication.
• Communicate with referring veterinary hospitals regarding patient care and follow-up recommendations.
• Audit invoices for hospitalized patients to ensure accuracy and completeness of services provided.

Skills

Veterinary experience

Emergency/CC/Specialty experience

Communication skills

Client service

Organization

Team collaboration

Professional demeanor

Software proficiency

Billing basics

Tools

EMR / Paperless records

Job description

Bay State Veterinary Emergency and Specialty Services in Swansea, MA is seeking an experienced Emergency Liaison to support clients, doctors, and referring hospitals behind the scenes. This role leverages veterinary knowledge in a non-clinical setting to ensure exceptional care and service.

Strong communication, problem-solving, and client-relations skills are essential, as you triage calls, discuss medications, coordinate prescriptions, and assist with follow-up care in a fast-paced environment.