Administrative Liaison (Emergency Department)

VCA Animal Hospitals, Inc; South Weymouth (MA); On-site; USD 25,485 - 30,307; Full time

Benefits offered by this job

401(k) and 401(k) matching

Dental insurance

Health insurance

Employee pet discount

Paid time off (vacation and sick days)

Penn Foster Program Discounts

VetGirl Subscription Discount

Fear Free Certification Sponsorship

Job summary

VCA Animal Hospitals in Weymouth is seeking a Department Liaison to support the veterinary team and provide excellent client service. The Veterinary Hospital operates 24/7 with general and specialty care, including boarding and emergency services.

You will assist doctors and staff, answer client questions, schedule procedures, maintain patient documentation, and contribute to efficient hospital operations.

Qualifications

• Experience in customer service or client communications preferred.
• Ability to handle scheduling and multi-tasking.
• Excellent communication and organizational skills.

Responsibilities

• Assist doctors and hospital staff with daily tasks and client communications.
• Answer client questions, schedule appointments and procedures.
• Maintain documentation for all patient accounts.
• Support smooth operations of the veterinary hospital.

Skills

Communication

Customer service

Scheduling

Documentation

Job description

Job Summary

Department Liaison – VCA South Shore (Weymouth). The Veterinary Hospital is a 24‑hour general and specialty practice, offering boarding and emergency services. We are seeking responsible caretakers to support our veterinary team and provide excellent client service.

Responsibilities

Under policy direction from the Liaison Manager, the Department Liaison assists doctors and other hospital staff with daily tasks and client communications. Responsibilities include answering client questions, scheduling appointments and procedures, communicating client concerns directly to the veterinarian, maintaining proper documentation for all patient accounts, and performing other operational tasks essential to the smooth running of the veterinary hospital.

Schedule & Pay

• Job Types: Full‑time and Part‑time
• Shift options: 6, 8 or 10‑hour shifts, including day, evening, night, weekend and overnight hours; some holidays and weekend hours are required.
• Base pay: $18.50 – $22.00 per hour (dependent on experience, education, and certification).
• Night, weekend, and overnight differentials are added to the base pay.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Employee pet discount
• Paid time off (vacation and sick days)
• Penn Foster Program Discounts
• VetGirl Subscription Discount
• Fear Free Certification Sponsorship

Additional Information

Our dedicated Green Team leads environmental sustainability initiatives, while the Fun Committee organizes team‑building events and celebrations to create a vibrant, supportive workplace.

Legal Statements

We are proudly an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.