Emergency Vet Client Advocate — Evenings & Weekends

ethosveterinaryhealth; Santa Barbara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Uniform allowance

VetBloom access

Job summary

Ethos Veterinary Health's Advanced Veterinary Specialists in Santa Barbara seeks a Client Patient Liaison for the Emergency Department. This non-clinical, client-facing role acts as a communication bridge between pet owners and the emergency team, providing timely updates and supporting patient flow during stressful visits.

You will coordinate with veterinarians, technicians, and front desk staff, handle billing questions, and help families understand treatment estimates while maintaining

Qualifications

• Experience in veterinary client service or medical reception.
• Strong verbal and written communication.
• Ability to multitask and stay organized in a fast-paced Emergency environment.
• Calm, professional approach to high-stress situations.
• Experience with veterinary practice management software (EMR) preferred.

Responsibilities

• Serve as primary contact for Emergency clients, providing updates and support.
• Coordinate communication to maintain efficient patient flow.
• Support intake and discharge processes and explain visit expectations.
• Maintain documentation in practice management software.
• Review treatment estimates, process payments, and assist with billing/insurance.

Skills

Veterinary service

Customer service

Communication

EMR software

Multitasking

Tools

PMS software

Job description

Ethos Veterinary Health's Advanced Veterinary Specialists in Santa Barbara seeks a Client Patient Liaison for the Emergency Department. This non-clinical, client-facing role acts as a communication bridge between pet owners and the emergency team, providing timely updates and supporting patient flow during stressful visits.

You will coordinate with veterinarians, technicians, and front desk staff, handle billing questions, and help families understand treatment estimates while maintaining