Veterinary Emergency Client Services Specialist

Pet Services of Washington, P.S.; Evansville (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with matching

Paid vacation and sick time

Parental leave

Pet product and service discounts

Job summary

VCA All Pet Emergency Center (APEC) in Evansville, IN is seeking an experienced Client Service Representative to be the welcoming face of the practice. You will greet clients, guide pets to exam rooms, coordinate visits, and assist the care team with triage and patient documentation.

You will also present pricing, process payments, assist with product prescriptions, and answer questions about services while maintaining a clean, organized front area and records.

Qualifications

• Experience in client-facing roles.
• Ability to guide clients and their pets to exam rooms.
• Ability to explain fees and process payments.
• Knowledge of basic animal care and handling.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Coordinate visits and assist the patient care team with triage.
• Present and explain fees, including processing payments.
• Assist clients with products, including prescriptions.
• Answer questions regarding products and services; educate clients on general animal care.
• Maintain hospital cleanliness and organization inside and outside.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Practice management software

Job description

VCA All Pet Emergency Center (APEC) in Evansville, IN is seeking an experienced Client Service Representative to be the welcoming face of the practice. You will greet clients, guide pets to exam rooms, coordinate visits, and assist the care team with triage and patient documentation.

You will also present pricing, process payments, assist with product prescriptions, and answer questions about services while maintaining a clean, organized front area and records.