Veterinary Client Service Representative

Pet Services of Washington, P.S.; Evansville (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with matching

Paid vacation and sick time

Parental leave

Pet product and service discounts

Job summary

VCA All Pet Emergency Center (APEC) in Evansville, IN is seeking an experienced Client Service Representative to be the welcoming face of the practice. You will greet clients, guide pets to exam rooms, coordinate visits, and assist the care team with triage and patient documentation.

You will also present pricing, process payments, assist with product prescriptions, and answer questions about services while maintaining a clean, organized front area and records.

Qualifications

• Experience in client-facing roles.
• Ability to guide clients and their pets to exam rooms.
• Ability to explain fees and process payments.
• Knowledge of basic animal care and handling.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Coordinate visits and assist the patient care team with triage.
• Present and explain fees, including processing payments.
• Assist clients with products, including prescriptions.
• Answer questions regarding products and services; educate clients on general animal care.
• Maintain hospital cleanliness and organization inside and outside.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Location: 104 S Heidelbach Ave, Evansville, IN 47713

VCA All Pet Emergency Center (APEC) is hiring an experienced Client Service Representative to join our team! We provide after-hours emergency and critical care services in Evansville, IN.

Visit our hospital website here: https://vcahospitals.com/all-pet-emergency

About the Role

As the face of VCA, the CSR sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to:

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Coordinating visits and assisting patient care team with triage
• Presenting and explaining fees, including processing payments
• Assisting clients with products, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical care
• Hospital maintenance and ensuring that facility is neat and clean at all times-both inside and outside
• Managing medical records, charts, reports and correspondence

Why VCA

VCA Animal Hospitals is a community of over 800 hospitals across the US, including primary care, emergency, and specialty medicine. We offer world class medicine with hometown care. Together we are taking care of the future of veterinary medicine.

We are passionate about supporting our teams and are committed to your personal career development. At VCA, you will enjoy an inclusive work environment where you can focus on your career, your happiness, and the clients and patients you serve.

Benefits

• Access to the people and resources of a large veterinary community
• Opportunities for growth and advancement
• Medical, dental & vision insurance
• Employer-paid short term disability insurance and life insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k) with matching
• Tuition support and sponsorships for veterinary technology AAS, BAS completion and more
• Vet tech license reimbursement
• Free wellness and self-care resources
• Generous hospital discounts and product discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.