Surgery Discharge Technician

Charlotte Animal Referral & Emergency; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Job summary

Charlotte Animal Referral & Emergency is seeking a dedicated Emergency Veterinary Technician to manage the surgery discharge experience and act as the main contact for clients post-operation. The role supports specialty services and collaborates with ICU and other teams to optimize patient flow.

Experience as a veterinary technician with strong communication skills is required; the position is based in Charlotte, NC, with a focus on compassionate client service and accurate medical

Qualifications

• 2+ years of emergency veterinary technician experience.
• Current Registered Veterinary Technician license preferred.
• Strong communication with clients and team required.

Responsibilities

• Creates a warm discharge experience for clients and serves as primary contact.
• Reviews postoperative instructions and medications for clarity and home care.
• Coordinates with hospital teams to minimize delays and optimize flow.
• Ensures discharge readiness and proper handling of patient belongings and medications.
• Verifies removal of IV catheters and other equipment after discharge.
• Communicates next-due medications and recent feeding/elimination data.
• Schedules and completes surgery discharges in a timely manner.
• Triages urgent concerns and documents communications accurately.
• Provides CSR support to specialty client service representatives as needed.

Skills

Emergency veterinary technician

Client communication

Record keeping

Animal handling restraint

Terminology knowledge

Team coordination

Education

High school diploma

RVTX license preferred

Tools

Practice management software

Job description

• Location 3726 Latrobe Drive,Charlotte, NC, 28211,United States
• Base Pay $23.00 - $24.50 / Hour
• Relocation Expense Covered No
• Employee Type Non Exempt FT
• Required Degree High school
• Manage Others No

CARE| Charlotte Animal Referral & Emergency is an independently owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology. Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.

The Surgery Discharge & Communication Technician owns the final stage of the surgery client and patient experience, ensuring every patient is fully prepared to go home and every client leaves feeling confident, cared for, and supported in continuing their pet's recovery. The role also serves as an accessible point of contact for surgery clients throughout the day, coordinating organized discharges that support patient flow, preserve appointment capacity, and free kennel space when clinically appropriate, with secondary responsibilities supporting the specialty client service representative asneeded.

Requirements

EDUCATION

• 2- years’ experience as an Emergency Veterinary Technician (required)
• Current Registered Veterinary Technician license (preferred)

EXPERIENCE

• Prior veterinary technician or veterinary assisting experience required; surgical or specialty experience strongly preferred.
• Strong verbal and written client communication skills, with the ability to explain postoperative care clearly and compassionately.
• Excellent organization and time-management skills; self-motivated and able to act with limited direction.
• Comfortable coordinating across departments and maintaining clear, accurate patient and
  client records.
• Knowledge of veterinary medical terminology and procedures; proficiency with practice management software.
• Ability to safely restrain and handle veterinary patients.

PHYSICAL DEMANDS

• Able to stand, walk, stoop, bend, and kneel throughout the hospital for extended periods, remaining energetic throughout a busy shift.
• Able to safely lift and move patients up to 40 lbs unassisted (heavier with assistance) and remove patients from cages.
• Able to work in an environment that may include unpleasant odors/noises, animal waste, contagious disease exposure, and risk of bites or scratches.

Summary

SHIFT AVAILABLE

10:00 am-6:30 pm Monday through Friday.

PRIMARY RESPONSIBILITIES

• Creates a warm, unhurried, reassuring discharge experience, serving as the client's primary point of contact through departure.
• Reviews postoperative instructions and medications clearly and calmly, confirming the client's understanding of home care, activity restrictions, and follow-up plans.
• Partners with the Client Experience Manager on hospital-wide hospitality initiatives, sharing observations from the surgery client experience in quarterly check-ins.
• Assesses each patient for discharge readiness, ensuring they are clean and groomed with all belongings, medications, and supplies gathered.
• Confirms discharge instructions and medication lists are finalized and verified for accuracy, and that IV catheters and other equipment have been removed.
• Communicates practical transition-of-care details, including when medications are next due and recent feeding/elimination information.
• Prepares, schedules, and completes surgery discharges in a timely, organized manner, balancing client experience with appointment capacity.
• Coordinates with Surgery, ICU, and other teams so patients are ready when clients arrive and delays are minimized.
• Facilitates earlier discharges when clinically appropriate and proactively communicates barriers to a timely discharge.
• Monitors surgery voicemail and email, responding promptly to client inquiries within the role's scope.
• Fields incoming surgery client calls, providing an accessible point of contact while Surgery staff are in procedures or appointments.
• Triages and escalates urgent or complex concerns to the appropriate Surgery team member and documents communications accurately.
• Provides CSR support to the specialty client service representative as needed, including covering absences and vacations.
• Supports a welcoming, professional front-desk experience while balancing primary Surgery discharge and communication duties