Veterinary Customer Service Representative

Innovetive Petcare; Louisiana (MO); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Paid time off

Health insurance

401K with company match

Job summary

Innovetive Petcare is seeking a Veterinary Customer Service Representative to join our team in Bossier City, Louisiana. This full-time position requires a friendly and organized individual who is passionate about providing exceptional service to clients and their pets.

The ideal candidate will have at least 1 year of customer service experience, preferably in a veterinary setting. Responsibilities include scheduling appointments, responding to client inquiries, and maintaining accurate records.

We offer a range of benefits including paid time off, health insurance, and 401K with company match.

Qualifications

• 1+ year of customer service experience required.
• Previous experience in a veterinary clinic or animal hospital.
• Strong communication and interpersonal skills.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Schedule appointments and manage the veterinary appointment calendar.
• Answer phones, respond to client inquiries, and provide accurate information.

Skills

Customer service experience

Communication skills

Organizational skills

Job description

Veterinary Customer Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Bossier City, Louisiana

Compensation: $14.00 - $16.00 / hour

Description

North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana.

If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.

About the Role

As a Veterinary Customer Service Representative, you are the first point of contact for our clients — whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience.

At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.

Some of the responsibilities you will own in this role:

• Greet clients and patients with warmth, professionalism, and compassion
• Schedule appointments and manage the daily veterinary appointment calendar
• Answer phones, respond to client inquiries, and provide accurate information about services
• Check clients in and out while processing invoices and payments
• Maintain accurate client and patient records in veterinary practice management software
• Coordinate communication between veterinarians, technicians, and clients
• Provide exceptional customer service during both routine visits and emotional situations
• Support a positive, collaborative team environment

Preferred Qualifications

• 1+ year of customer service experience required
• Previous experience in a veterinary clinic, animal hospital, or specialty practice
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate demeanor with clients and pets
• Comfortable handling high call volumes and busy schedules
• Basic computer proficiency and experience with scheduling systems

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development