Customer Service Representative

NVA General Practice; Sumner (WA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k)

Health Savings Account

Paid Time Off

Employee Discounts

Job summary

NVA General Practice in Sumner, WA is looking for an enthusiastic Client Service Representative to join our busy veterinary hospital. In this role, you will be the first and last impression for our clients, creating exceptional experiences for pets and their families.

We're seeking someone passionate about client service with strong communication and multitasking skills. Enjoy opportunities for growth and a supportive team environment while making a meaningful difference in the lives of pets.

Qualifications

• Experience in veterinary medicine, healthcare, hospitality, or customer service preferred.
• Genuine passion for building relationships with clients and their pets.
• Ability to remain calm and professional under pressure.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and manage appointment scheduling.
• Assist clients with questions regarding services and hospital policies.

Skills

Outstanding client service

Communication skills

Multitasking

Organizational abilities

Positive energy

Job description

Client Service Representative

Busy Veterinary Hospital – General Practice, Emergency, Grooming, Daycare & Lodging

Do you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.

As the first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.

What You’ll Do

• Greet clients and patients warmly and professionally
• Create a welcoming, positive, and compassionate experience for every visitor
• Answer multi-line phones and manage appointment scheduling
• Assist clients with questions regarding services, medications, and hospital policies
• Process payments and maintain accurate client records
• Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
• Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
• Manage multiple priorities while maintaining attention to detail
• Support hospital operations during busy and high-pressure situations
• Help foster a positive, collaborative, and fun workplace culture

Who We’re Looking For

• Outstanding client service and communication skills
• Genuine passion for building relationships with clients and their pets
• Ability to remain calm, professional, and compassionate under pressure
• Strong multitasking and organizational abilities
• Team-oriented attitude with a willingness to help wherever needed
• Positive energy and solution-focused mindset
• Comfortable working in a fast-paced environment with frequent interruptions
• Experience in veterinary medicine, healthcare, hospitality, retail, or customer service preferred
• Basic computer skills and ability to learn veterinary software system

Why You’ll Love Working Here

• Be part of a team that genuinely enjoys working together
• Opportunities for growth and professional development
• Work in a dynamic environment where no two days are the same
• Make a meaningful difference in the lives of pets and their people

Compensation & Benefits

• Compensation
  • Base Hourly Rate of $18‑$21 DOE
  • Eligible for periodic bonus
• Benefits
  • Medical, Vision, Dental
  • 401(k)
  • Health Savings Account
  • Paid Time Off, Sick Time, Holiday Pay
  • Employee Discounts
  • Allowances