Customer Service Representative

National Veterinary Associates; Plymouth (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health Savings Account

Paid time off

Eligible for periodic bonus

Job summary

Court Street Animal Hospital in Plymouth, MA is seeking a friendly Client Service Representative to join our front desk team. The CSR will greet clients, schedule appointments, process payments, and coordinate with veterinarians to ensure smooth client service.

The ideal candidate communicates clearly, stays organized, handles busy periods calmly, and is comfortable using veterinary practice management software. Flexible scheduling, including some weekends, is a plus.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Must be able to work in a fast-paced veterinary office.
• Excellent communication and organizational skills.

Responsibilities

• Receive and place calls to clients to schedule appointments.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain client and pet records, including referrals and medical history.
• Provide instructions, information, and invoices; schedule follow-ups.
• Use hospital systems to document medical records and communicate with clients.

Skills

Proficient computer skills

Detail-oriented

Strong communication

Organized

Calm under pressure

Education

Knowledge of veterinary terminology

Tools

Veterinary practice management software

Job description

Hospital Name: Court Street Animal Hospital

Job Type: Support Staff

Description & Requirements

Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our amazing front desk team!

Job Summary

Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Job Duties and Responsibilities

• Receive and place calls to clients for the purpose of scheduling
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills
• 401(k)
• Health Savings Account
• Paid time off
• Eligible for periodic bonus
• Compensation $18.00-25.00 per hour, based on experience

Are you an organized pet lover who thrives on delivering exceptional client experience? We want to hear from you!