Compassionate Veterinary Front Desk Coordinator

Accreditation Council for Graduate Medical Education; Bossier City (LA); On-site; USD 40,116,000 - 45,847,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Employee Pet Care Discounts

Ongoing Training and Career Dev

Supportive Team Environment

Job summary

North Airline Animal Hospital in Bossier City, LA is seeking a Veterinary Customer Service Representative to join our front desk team. This full-time role involves greeting clients, scheduling, processing payments, and supporting veterinarians with accurate records.

Ideal candidates have 2+ years in a professional office or medical front desk, strong communication, and the ability to multitask in a fast-paced veterinary setting. Four 10-hour shifts per week, with one-hour lunch breaks.

Qualifications

• Minimum of two (2) years of experience working in a professional business office, medical office, healthcare practice, or front desk environment.
• Three (3) or more years of customer service experience
• Previous experience as a Veterinary Receptionist, Veterinary Customer Service Representative, Medical Receptionist, Healthcare Customer Service Representative, or Front Desk Coordinator
• Experience working in a veterinary clinic, animal hospital, medical office, dental office, specialty practice, or other healthcare setting
• Familiarity with veterinary terminology or practice management software

Responsibilities

• Welcome clients and patients with professionalism, warmth, and compassion
• Answer multi-line phones while providing outstanding customer service
• Schedule appointments and manage the daily veterinary appointment calendar
• Check clients and patients in and out efficiently
• Process invoices, payments, and financial transactions accurately
• Maintain accurate client and patient records within our veterinary practice management software
• Communicate effectively with veterinarians, technicians, and clients
• Coordinate prescription refill requests and client communications
• Manage a busy front desk while maintaining accuracy and attention to detail
• Assist clients during both routine wellness visits and emotionally sensitive situations
• Contribute to a positive, collaborative, and supportive team culture

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

Tools

Practice management software

Job description

North Airline Animal Hospital in Bossier City, LA is seeking a Veterinary Customer Service Representative to join our front desk team. This full-time role involves greeting clients, scheduling, processing payments, and supporting veterinarians with accurate records.

Ideal candidates have 2+ years in a professional office or medical front desk, strong communication, and the ability to multitask in a fast-paced veterinary setting. Four 10-hour shifts per week, with one-hour lunch breaks.