Veterinary Customer Service Representative

Innovetive Petcare; Bossier City (LA); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Innovetive Petcare in Bossier City, Louisiana is hiring a Customer Service Representative to be the first point of contact for clients. You will greet clients, schedule appointments, and provide exceptional customer service in a veterinary setting.

The ideal candidate has at least a year of customer service experience, preferably in a veterinary clinic. This role offers a range of benefits including health insurance, paid time off, and a flexible schedule.

Qualifications

• 1+ year of customer service experience required.
• Previous experience in a veterinary clinic or animal hospital.
• Professional and compassionate demeanor.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments and manage the appointment calendar.
• Respond to client inquiries and provide accurate information.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Ability to multitask

Basic computer proficiency

Job description

North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana.

Department: Receptionists
Location: Bossier City, Louisiana
Compensation: $14.00 - $16.00 / hour

About the Role

As a Veterinary Customer Service Representative, you are the first point of contact for our clients — whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience.

At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.

Responsibilities

• Greet clients and patients with warmth, professionalism, and compassion
• Schedule appointments and manage the daily veterinary appointment calendar
• Answer phones, respond to client inquiries, and provide accurate information about services
• Check clients in and out while processing invoices and payments
• Maintain accurate client and patient records in veterinary practice management software
• Coordinate communication between veterinarians, technicians, and clients
• Provide exceptional customer service during both routine visits and emotional situations
• Support a positive, collaborative team environment

Preferred Qualifications

• 1+ year of customer service experience required
• Previous experience in a veterinary clinic, animal hospital, or specialty practice
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate demeanor with clients and pets
• Comfortable handling high call volumes and busy schedules
• Basic computer proficiency and experience with scheduling systems

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development