Client Services Representative

National Veterinary Associates; Alameda (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

Paid Time Off (PTO)

Holiday pay

Employee Assistance Program (EAP)

Pet care discounts

Job summary

National Veterinary Associates seeks a Veterinary Client Service Representative to be the welcoming face of an AAHA accredited hospital. You will coordinate client interactions, schedule appointments, and support front desk operations to ensure pets receive care and owners feel informed.

Ideal candidates have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced clinic.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary experience preferred but not required).
• Excellent communication skills (phone and in person); bilingual ability is a plus.

Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism.
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures.
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments.
• Maintain front desk area by organizing documents and supporting administrative tasks.
• Multitask in a multi-doctor practice and collaborate with team members to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Professionalism under pressure

Education

High school diploma

Tools

Practice management software

Job description

Job Type: Support Staff

Description & Requirements

Do you thrive in a fast-paced environment while multitasking? Are you dependable and enjoy helping people? Do you love animals? We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital.

Overview

Join our dynamic veterinary team as a Veterinary Client Service Representative and become the welcoming face of our AAHA accredited hospital! In this vital role, you will coordinate client interactions, manage appointment scheduling, and support the smooth operation of our veterinary practice; ensuring that pets receive the care they need and their owners feel supported and informed. Your positive attitude and proactive approach will help create a comforting environment for pet owners and their beloved animals as they walk through our doors. You're not just answering phones; you're managing a fast paced flow of patients, coordinating seamlessly with medical staff, and delivering exceptional customer service at every interaction. The ideal candidate is someone who has a positive attitude, enjoys multitasking independently, and is able to work in a time sensitive, fast-paced environment.

Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments
• Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative support tasks
• Ability to multi-task in a multi-doctor practice
• Contribute to a positive team environment by collaborating with good communications to colleagues on pet care

Qualifications/Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary experience preferred but not required)
• Excellent communication skills both via phone and in person; bilingual ability is a plus for serving diverse clients.
• Prior experience using multi-line phone systems and handling front desk responsibilities effectively.
• Strong computer skills and ability to learn new software quickly.
• Ability to manage time efficiently, prioritize tasks effectively, and maintain professionalism under pressure.
• Ability to stand for extended periods and lift up to 30 lbs.
• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• 401k
• EAP (Employee Assistance Program)
• Paid Time Off (PTO) and holiday pay.

Compensation:

Base Hourly Rate of $19-25 DOE