Veterinary CSR Lead: Front Desk Manager

Pet Services of Washington, P.S.; Sacramento (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation starting at $

401(k) plan with employer match

Paid time off and holidays

Continuing education and professional:

Generous Employee pet care discounts

Job summary

The Client Service Representative (CSR) Lead at VCA Sacramento Veterinary Referral Center in Sacramento, CA, will oversee the client service team, manage front desk operations, and mentor CSR staff, ensuring an exceptional experience for clients and their pets.

This full-time role requires leadership, strong communication, and the ability to thrive in a fast-paced veterinary environment; weekend/evening availability may be required, with a benefits package and employee discounts.

Qualifications

• Leadership experience managing a client service team.
• Strong communication and interpersonal skills.
• Experience in veterinary or medical settings is desirable.
• Proficiency with MS Office and veterinary practice management software.

Responsibilities

• Lead, coach, and mentor the CSR team to deliver superior client service.
• Oversee daily front desk operations and patient check-in/out.
• Train and supervise CSR associates; escalate issues as needed.
• Facilitate clear communication between clients and veterinary staff.
• Manage invoices, payments, and reception area standards.

Skills

Leadership

Customer service

Communication

Training

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

MS Office

Vet software

Job description

The Client Service Representative (CSR) Lead at VCA Sacramento Veterinary Referral Center in Sacramento, CA, will oversee the client service team, manage front desk operations, and mentor CSR staff, ensuring an exceptional experience for clients and their pets.

This full-time role requires leadership, strong communication, and the ability to thrive in a fast-paced veterinary environment; weekend/evening availability may be required, with a benefits package and employee discounts.