Lead Veterinary CSR: Front Desk & Client Care

GeniusVets; Colorado Springs (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A veterinary clinic in Colorado Springs is seeking a Lead Veterinary CSR to oversee the front desk team and ensure exceptional client experiences. The role involves training and mentoring CSRs, managing daily operations, and addressing client concerns. Ideal candidates are organized and possess strong leadership skills. This is a full-time position offering a supportive and professional work environment.

Qualifications

• Experience in a customer service role, preferably in a veterinary or healthcare setting.
• Ability to train and mentor team members.
• Strong understanding of client care principles.

Responsibilities

• Oversee CSR team operations and performance.
• Train and support CSRs in daily tasks.
• Handle escalated client concerns professionally.

Skills

Leadership skills

Organizational skills

Client communication

Empathy

Problem-solving

Job description

A veterinary clinic in Colorado Springs is seeking a Lead Veterinary CSR to oversee the front desk team and ensure exceptional client experiences. The role involves training and mentoring CSRs, managing daily operations, and addressing client concerns. Ideal candidates are organized and possess strong leadership skills. This is a full-time position offering a supportive and professional work environment.