Veterinary Client Services Specialist – Specialty & Surgery

Pet Emergency and Specialty East County; La Mesa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) employer match

Mental health resources

Paid parental leave

Job summary

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative - Specialty Coordinator to support veterinarians and educate clients about care plans and treatment options. This on-site, full-time position includes coordinating client flow across Avian & Exotics and Surgery departments.

The role requires 3+ years in a veterinary setting, and preferences include emergency or specialty experience, vet assistant background, exotic species knowledge, and EzyVet

Qualifications

• 3+ years of veterinary clinical/hospital experience required.
• Veterinary Emergency or Specialty experience preferred.
• Vet Assistant experience preferred.
• Knowledge of exotic species preferred.
• Ability to work one weekend day.
• High school diploma or equivalent required.
• EzyVetExperience preferred.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Assist veterinarians and medical team to maximize productivity and maintain positive patient flow.
• Greet clients and their pets with prompt professionalism and courtesy.
• Answer multi-phone line, providing friendly, informative client service over the phone.
• Communicate with clients about individualized pet health concerns and offer guidance on medications and treatments.
• Assist in maintaining relevant, comprehensive medical records with practice systems.
• Admit incoming patients, discharge outgoing patients.
• Enter/Update Client information into the Practice Management System.
• Accurately process payments.
• Maintain all aspects of workplace organization and cleanliness.
• Fax/E-mail information to clients and primary veterinarian medical staff.
• Facilitate obtaining medical records from primary veterinarians.
• Obtain client signatures on corresponding legal forms.
• Other duties as assigned by supervisor or management team.

Skills

Veterinary experience

Emergency or Specialty experience

Vet Assistant experience

Exotic species knowledge

Weekend availability

High school diploma

EzyVetExperience

Education

High school diploma or equivalent

Tools

EzyVetExperience

Job description

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative - Specialty Coordinator to support veterinarians and educate clients about care plans and treatment options. This on-site, full-time position includes coordinating client flow across Avian & Exotics and Surgery departments.

The role requires 3+ years in a veterinary setting, and preferences include emergency or specialty experience, vet assistant background, exotic species knowledge, and EzyVet