Veterinary Client Care & Specialty Coordinator

Thrive Pet Healthcare; La Mesa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Parental leave

Pet perks & discounts

Job summary

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative – Specialty Coordinator to support veterinarians and clients in a fast-paced specialty/emergency setting. This on-site role requires strong client communication and medical records handling.

The position includes collaboration with Avian & Exotics and Surgery teams, with a 4-10 hour weekly rotation Wednesday through Saturday and weekend availability.

Qualifications

• 3+ years of veterinary clinical/hospital experience required.
• Preference for Emergency or Specialty experience and Vet Assistant exposure.
• Knowledge of exotic species preferred.
• Must be able to work at least one weekend day.
• High school diploma or equivalent required.

Responsibilities

• Support veterinarians to ensure quality care and educate clients.
• Assist the medical team to maximize productivity and patient flow.
• Greet clients and their pets with professionalism.
• Answer multi-line phones and provide friendly client service.
• Communicate pet health concerns and treatment guidance.
• Maintain medical records with practice systems.
• Admit and discharge patients, enter client data, and process payments.
• Maintain workplace organization and cleanliness.

Skills

3+ years veterinary experience

Specialty hospital experience

Vet Assistant experience

Exotic species knowledge

Weekend availability

EzyVet experience

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative – Specialty Coordinator to support veterinarians and clients in a fast-paced specialty/emergency setting. This on-site role requires strong client communication and medical records handling.

The position includes collaboration with Avian & Exotics and Surgery teams, with a 4-10 hour weekly rotation Wednesday through Saturday and weekend availability.