Emergency Veterinary Client Care Specialist

Thrive Pet Healthcare; La Mesa (CA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health (mental health)

Paid parental leave

Pet perks and discounts

Tuition reimbursement

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative - Emergency in La Mesa, CA. This full-time role requires veterinary clinic experience and offers 4 x 10-hour shifts, including Sundays and swing/afternoon hours.

You will greet clients, manage a multi-line phone system, educate on treatments, and support the front desk, with a focus on empathetic, high-quality service in a fast-paced environment.

Qualifications

• 1+ year of veterinary clinical/hospital experience required.
• Emergency or Urgent Care experience highly preferred.
• Ability to work Sundays and afternoon swing schedule with schedule flexibility.
• Strong communication, organization, and problem-solving skills.
• High school diploma or equivalent.
• EzyVet experience preferred.

Responsibilities

• Greet clients and their pets with prompt professionalism and courtesy.
• Manage a multi-line phone system with clear, compassionate communication.
• Educate clients on treatment plans, medications, and follow-up care.
• Handle client concerns with professionalism and resolution-focused service.
• Escalate complex situations while maintaining high client service standards.
• Coordinate communication between clients, veterinarians, and medical staff.
• Admit and discharge patients accurately and maintain medical records.

Skills

Vet experience

Emergency care

Communication

Problem solving

Teamwork

High school diploma

EzyVet

Education

High School Diploma or equivalent

Tools

EzyVet

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative - Emergency in La Mesa, CA. This full-time role requires veterinary clinic experience and offers 4 x 10-hour shifts, including Sundays and swing/afternoon hours.

You will greet clients, manage a multi-line phone system, educate on treatments, and support the front desk, with a focus on empathetic, high-quality service in a fast-paced environment.