Emergency Veterinary Client Care Specialist

Thrive Pet Healthcare; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision, life, and-dis

Lyra Health mental health support

Paid parental leave

Pet care discounts

Job summary

Thrive Pet Healthcare – North Scottsdale is seeking a Veterinary Client Service Representative to join our front‑of‑house team in a collaborative emergency and specialty hospital. You’ll greet clients and pets, assist with registrations, and coordinate appointments to ensure smooth hospital flow.

You’ll support hospital operations and client experience in a high-stress environment, maintain accurate records, and contribute to a positive, collaborative culture while growing within Thrive’s

Qualifications

• Customer service experience required.
• 1+ year of veterinary experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced hospital setting.
• Comfort with basic accounting, payments, and cash handling.
• Team-oriented, dependable, and professional.

Responsibilities

• Greeting clients and pets with warmth, professionalism, and empathy
• Assisting new clients with registration and communicating expected wait times
• Answering phone calls and responding to non-medical client inquiries
• Scheduling appointments, diagnostics, and follow-ups
• Coordinating with referring hospitals to obtain patient records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient records in hospital systems
• Keeping front desk, reception, waiting, and exam areas clean and organized
• Reviewing invoices and ensuring accurate payment processing and cash handling
• Supporting teammates and contributing to a positive, collaborative culture

Skills

Customer service

Strong communication

Multitask

Cash handling

Team oriented

Job description

Thrive Pet Healthcare – North Scottsdale is seeking a Veterinary Client Service Representative to join our front‑of‑house team in a collaborative emergency and specialty hospital. You’ll greet clients and pets, assist with registrations, and coordinate appointments to ensure smooth hospital flow.

You’ll support hospital operations and client experience in a high-stress environment, maintain accurate records, and contribute to a positive, collaborative culture while growing within Thrive’s