Veterinary Client Service Representative - Specialty Coordinator

Thrive Pet Healthcare; La Mesa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Parental leave

Pet perks & discounts

Job summary

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary Client Service Representative – Specialty Coordinator to support veterinarians and clients in a fast-paced specialty/emergency setting. This on-site role requires strong client communication and medical records handling.

The position includes collaboration with Avian & Exotics and Surgery teams, with a 4-10 hour weekly rotation Wednesday through Saturday and weekend availability.

Qualifications

• 3+ years of veterinary clinical/hospital experience required.
• Preference for Emergency or Specialty experience and Vet Assistant exposure.
• Knowledge of exotic species preferred.
• Must be able to work at least one weekend day.
• High school diploma or equivalent required.

Responsibilities

• Support veterinarians to ensure quality care and educate clients.
• Assist the medical team to maximize productivity and patient flow.
• Greet clients and their pets with professionalism.
• Answer multi-line phones and provide friendly client service.
• Communicate pet health concerns and treatment guidance.
• Maintain medical records with practice systems.
• Admit and discharge patients, enter client data, and process payments.
• Maintain workplace organization and cleanliness.

Skills

3+ years veterinary experience

Specialty hospital experience

Vet Assistant experience

Exotic species knowledge

Weekend availability

EzyVet experience

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Description

Veterinary Client Service Representative - Specialty Coordinator

Full - Time

Scheduled: 4-10 hour schedule, Wednesday - Saturday

Will be scheduled 20 weekly hours in Avian & Exotics Department and 20 weekly hours in Surgery Department

*This is an on-site, full-time position*

La Mesa, California

Experience & Skills Requirements:

• 3+ years of veterinary clinical/hospital experience required
• Veterinary Emergency or Specialty experience preferred
• Vet Assistant experience preferred
• Knowledge of exotic species preferred
• Ability to work one weekend day
• High school diploma or equivalent
• EzyVetExperience preferred

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• With each hospital function,assistveterinarians and the medical team to maximize productivity andmaintainpositive patient flow.
• Greet clients and their pets with prompt professionalism and courtesy
• Answer multi-phone line, providing friendly, information client service over the phone
• Communicate with clients about individualized pet health concerns and offer guidance on medications andadditionaltreatments.
• Assistinmaintainingrelevant, comprehensive medical records with the support of practice systems.
• Admit incoming patients, discharge outgoing patients
• Enter/Update Client information into the Practice Management System
• Accurately process payments.
• Maintain all aspects of workplace organization and cleanliness
• Fax/E-mail information to clients and primary veterinarian medical staff
• Facilitate obtaining medical records from primary veterinarians
• Obtain client signatures on corresponding legal forms
• Other duties as assigned by supervisor or management team

About the Hospital

Pet Emergency and Specialty Center – East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community.

We are open 24/7.

Serving La Mesa, El Cajon, Spring Valley, and San Diego.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401 (k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer- sponsored childcare and elder care
• personalized care for every family-forming journey
• Free CE courses
• Pet Perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses- ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment- across the nation
• Leadership training for a thriving and long career in the veterinary profession

Compensation negotiable based on credentials and experience with a hourly pay rate starting at$22-$25/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. This pay rate includes shift differential pay.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.