Emergency Veterinary Client Care Specialist

Brief Media, Inc.; La Mesa (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Employer-sponsored childcare

Tuition reimbursement

Job summary

Thrive Pet Healthcare in La Mesa, CA seeks a Veterinary Client Service Representative – Emergency to greet clients and their pets, manage a multi-line phone system, educate families on treatment plans and follow-up care, and help de-escalate high-stress situations with empathy.

This full-time role supports veterinarians and front-office staff in a fast-paced emergency environment, 24/7 operations, and nationwide resources.

Qualifications

• 1+ year veterinary clinical/hospital experience required.
• Emergency or Urgent Care experience highly preferred.
• Ability to work Sundays and afternoon swing schedule with schedule flexibility.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism and empathy.
• High school diploma or equivalent.
• EzyVet Experience preferred.

Responsibilities

• Greet clients and their pets with prompt professionalism and courtesy.
• Manage a multi-line phone system, delivering clear, compassionate, and informative communication.
• Educate clients on treatment plants, medications, and follow-up care.
• Handle client concerns, questions, and feedback with professionalism and resolution-focused service.
• Address and de-escalate client concerns and complaints in real time, including managing high stress or emotionally charged situations with empathy, tact, and strong problem-solving skills.
• Escalate complex or sensitive situations appropriately when needed while maintaining a high level of client service.
• Facilitate communication between clients, veterinarians, and medical staff.
• Admit and discharge patients accurately and efficiently.
• Maintain complete and accurate medical records using the practice management system.
• Enter and update client and patient information.
• Process payments and financial transactions accurately.
• Obtain required client signatures on legal and medical documents.
• Coordinate and obtain medical records from referring or primary veterinarians.
• Send records and communications via email, fax, or other platforms.
• Support Veterinarians and medical staff to maintain efficient patient flow.
• Triage client and patient needs to appropriate team members.
• Ensure cleanliness, organization, and professionalism of front office areas.
• Perform other responsibilities as assigned by hospital leadership.

Skills

veterinary experience

communication

organization

problem-solving

empathy

schedule flexibility

EzyVet

Education

High school diploma

Tools

EzyVet

Job description

Thrive Pet Healthcare in La Mesa, CA seeks a Veterinary Client Service Representative – Emergency to greet clients and their pets, manage a multi-line phone system, educate families on treatment plans and follow-up care, and help de-escalate high-stress situations with empathy.

This full-time role supports veterinarians and front-office staff in a fast-paced emergency environment, 24/7 operations, and nationwide resources.