Emergency Vet Client Care Specialist | 4x10 Shift

Thrive Pet Healthcare; La Mesa (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Pet perks and veterinary service-dis

CE courses

Student loan management assistance

Inbound and outbound team support

Job summary

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary CSR for Emergency & Critical Care Client Liaison. The role requires direct client interaction, hospital charge explanations, and coordination across departments for ICU and ER cases. Schedule is Wed-Sat, 12pm-11pm, with 4x10 hour shifts.

Must have veterinary customer service experience and EzyVet knowledge is preferred. The position offers competitive pay and benefits as part of a growing national pet healthcare network.

Qualifications

• 3+ years of customer service in veterinary medicine required.
• Experience as a veterinary assistant or veterinary technician preferred.
• 2+ years of Emergency and Critical Care experience preferred.
• High school diploma or equivalent.
• EzyVet experience preferred.

Responsibilities

• Provides exceptional client service in person and by phone.
• Reviews estimates with client and discusses financial commitments and options.
• Explains hospital charges to clients clearly.
• Answers medical questions under veterinarian direction.
• Ensures client questions and concerns are addressed.
• Monitors patient status and relays information to clients.
• Coordinates communication between departments and referring veterinarians.
• Provides updates to referring veterinarians about hospitalized patients.
• Reviews discharge instructions with clients.
• Precisely dispenses pharmaceuticals and reviews medications with clients.
• Maintains positive relationships with staff, veterinarians, and clients.
• Conducts post-hospitalization follow-up calls and answers medical questions under vet guidance.

Skills

Customer service in veterinary med

Veterinary assistant/tech experience

Emergency & Critical Care experience

Education

High school diploma

Tools

EzyVet

Job description

Thrive Pet Healthcare in La Mesa, CA is seeking a Veterinary CSR for Emergency & Critical Care Client Liaison. The role requires direct client interaction, hospital charge explanations, and coordination across departments for ICU and ER cases. Schedule is Wed-Sat, 12pm-11pm, with 4x10 hour shifts.

Must have veterinary customer service experience and EzyVet knowledge is preferred. The position offers competitive pay and benefits as part of a growing national pet healthcare network.