Emergency Veterinary Client Services Specialist

Careerwebsite; La Mesa (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet adoption leave (Purr-ental leave)

childcare support

Job summary

Thrive Pet Healthcare is hiring a Veterinary Client Service Representative for our Emergency unit in La Mesa, CA. This full-time role requires 1+ year veterinary experience, strong communication, and the ability to handle high-pressure situations with empathy.

You will greet clients, manage calls, educate on treatments, and support front desk operations while coordinating with veterinarians and staff. Thrive offers 24/7 operations and extensive career development.

Qualifications

• 1+ year of veterinary clinical/hospital experience required.
• Veterinary Emergency or Urgent Care experience highly preferred.
• Ability to work Sundays and afternoon swing schedule with schedule flexibility.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism and empathy.
• High school diploma or equivalent.
• EzyVet Experience preferred.

Responsibilities

• Greet clients and their pets with prompt professionalism and courtesy.
• Manage a multi-line phone system, delivering clear, compassionate, and informative communication.
• Educate clients on treatment plants, medications, and follow-up care.
• Handle client concerns, questions, and feedback with professionalism and resolution-focused service.
• Address and de-escalate client concerns and complaints in real time, including managing high stress or emotionally charged situations with empathy, tact, and strong problem-solving skills.
• Escalate complex or sensitive situations appropriately when needed while maintaining a high level of client service.
• Facilitate communication between clients, veterinarians, and medical staff.
• Admit and discharge patients accurately and efficiently.
• Maintain complete and accurate medical records using the practice management system.
• Enter and update client and patient information.
• Process payments and financial transactions accurately.
• Obtain required client signatures on legal and medical documents.
• Coordinate and obtain medical records from referring or primary veterinarians.
• Send records and communications via email, fax, or other platforms.
• Support Veterinarians and medical staff to maintain efficient patient flow.
• Triage client and patient needs to appropriate team members.
• Ensure cleanliness, organization, and professionalism of front office areas.
• Perform other responsibilities as assigned by hospital leadership.

Skills

Veterinary experience

Communication skills

Organizational skills

Empathy

Problem solving

EzyVet experience

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Thrive Pet Healthcare is hiring a Veterinary Client Service Representative for our Emergency unit in La Mesa, CA. This full-time role requires 1+ year veterinary experience, strong communication, and the ability to handle high-pressure situations with empathy.

You will greet clients, manage calls, educate on treatments, and support front desk operations while coordinating with veterinarians and staff. Thrive offers 24/7 operations and extensive career development.