Part- Time Customer Service Representative

National Veterinary Associates; Geneva (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Valley Animal Hospital is seeking a Part-Time Customer Service Representative to support client and patient services. The CSR will handle calls, schedule appointments, maintain records, and process payments while upholding hospital standards and patient advocacy.

We value teamwork and a welcoming environment where staff collaborates across departments to ensure exceptional client and patient experiences and open communication for questions or concerns.

Qualifications

• Must handle multiple tasks efficiently and calmly.
• Strong telephone communication and client-facing skills.
• Basic veterinary knowledge helpful for client questions.
• Competitive computer skills, Vetcove knowledge a plus.

Responsibilities

• Answer phone calls and schedule appointments.
• Maintain accurate client and patient information.
• Process payments and assist with triage as needed.

Skills

Multi Task

Telephone Skills

Client Communication Skills

Veterinary Knowledge

Computer Skills

Tools

Vetcove

Job description

PART - TIME CUSTOMER SERVICE REPRESENTATIVE (CSR)

Valley Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a Part- Time Client Service Representative is to exceed client’s expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

You must have a strong foundational understanding and can perform the basic responsibilities including (but not limited to):

• Multi Task
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills-Knowledge of Vetcove is a plus!

Hours of Operation

Part-time candidates must have open availability to work through the week