Veterinary Client Care Specialist

Animal Clinic of La Porte; Vacaville (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Oak Animal Hospital in Vacaville, CA is hiring a Veterinary Client Service Representative (CSR). Join a friendly, fast-paced team providing exceptional front-desk service for pets and their families.

We seek a personable, organized individual with strong communication skills who can manage appointments, payments, and client inquiries while maintaining a welcoming reception. Pay range is $20.00–$25.00 per hour, based on experience.

Qualifications

• Previous customer service experience required.
• Previous veterinary hospital or animal clinic experience strongly preferred.
• Experience using AviMark veterinary practice management software is highly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Professional, dependable, and able to work well as part of a team.
• A genuine love for animals and a desire to provide excellent client care.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, schedule appointments, and manage appointment requests.
• Check clients in and out, process payments, and maintain accurate client records.
• Respond to client emails, text messages, and other communications.
• Communicate effectively with veterinarians, technicians, and support staff.
• Assist clients with questions regarding services, medications, and hospital policies.
• Maintain an organized, clean, and welcoming reception area.
• Handle sensitive situations, including distressed clients and end-of-life appointments, with empathy and professionalism.
• Assist with general administrative duties and daily front-office operations.

Skills

Customer service experience

Veterinary clinic experience

AviMark software

Communication skills

Multitasking & time management

Teamwork

Computer literacy

Animal lovers

Tools

AviMark software

Job description

Oak Animal Hospital in Vacaville, CA is hiring a Veterinary Client Service Representative (CSR). Join a friendly, fast-paced team providing exceptional front-desk service for pets and their families.

We seek a personable, organized individual with strong communication skills who can manage appointments, payments, and client inquiries while maintaining a welcoming reception. Pay range is $20.00–$25.00 per hour, based on experience.