Veterinary Client Services Specialist I/II

Auburn University; Auburn (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Auburn University College of Veterinary Medicine is seeking a Veterinary Customer Services Representative I/II to handle clerical duties, process invoices, accept payments, register clients and animals, and support the veterinary team during admissions and discharges.

Responsibilities include answering calls, scheduling appointments, communicating fees and clinic regulations, and maintaining a clean, safe clinical environment in line with hospital procedures.

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in a veterinary, medical office, or hospital setting for Level II.

Responsibilities

• Welcomes clients to the hospital, registers clients' animals and verifies information.
• Screens calls and schedules appointments, provides clinic information.
• Communicates admissions details, fees, and discharge instructions to clients.
• Discharges clients and ensures bills and medications are handled.
• Prepares and verifies daily deposits and cash reports for Bursar's office.
• May assist clinicians with basic patient care under supervision.
• Adheres to veterinary client representative policies and hospital protocols.
• Keeps kennels clean and medical supplies stocked.

Skills

Customer service

Phone support

Medical records

Education

High school diploma or equivalent

High school diploma or equivalent

Tools

Hospital information systems

Job description

Auburn University College of Veterinary Medicine is seeking a Veterinary Customer Services Representative I/II to handle clerical duties, process invoices, accept payments, register clients and animals, and support the veterinary team during admissions and discharges.

Responsibilities include answering calls, scheduling appointments, communicating fees and clinic regulations, and maintaining a clean, safe clinical environment in line with hospital procedures.