Veterinary Customer Services Representative I/II

Auburn University; Auburn (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Auburn University College of Veterinary Medicine is seeking a Veterinary Customer Services Representative I/II to handle clerical duties, process invoices, accept payments, register clients and animals, and support the veterinary team during admissions and discharges.

Responsibilities include answering calls, scheduling appointments, communicating fees and clinic regulations, and maintaining a clean, safe clinical environment in line with hospital procedures.

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in a veterinary, medical office, or hospital setting for Level II.

Responsibilities

• Welcomes clients to the hospital, registers clients' animals and verifies information.
• Screens calls and schedules appointments, provides clinic information.
• Communicates admissions details, fees, and discharge instructions to clients.
• Discharges clients and ensures bills and medications are handled.
• Prepares and verifies daily deposits and cash reports for Bursar's office.
• May assist clinicians with basic patient care under supervision.
• Adheres to veterinary client representative policies and hospital protocols.
• Keeps kennels clean and medical supplies stocked.

Skills

Customer service

Phone support

Medical records

Education

High school diploma or equivalent

High school diploma or equivalent

Tools

Hospital information systems

Job description

Overview

College of Veterinary Medicine is seeking candidates for a Veterinary Customer Services Representative I/II. This position is responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Learn more about VET MED and take a campus tour here: ://www.auburnvetmed.com/

Responsibilities

• Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client information and referring veterinarian. Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival. Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful.


• Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.


• Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment. Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.


• Discharges clients in a timely and appropriate manner. Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client. Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.


• Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar's office.


• May assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision.


• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.


• May assist veterinary technicians with basic patient care such as, restraining patients while clinical staff administers treatments, giving basic medications by direction of detailed treatment schedule, feeding patients, icing incisions, changing out fluids, nebulizing patients, and flushing catheters under supervision by clinical staff.


• May assist in cleaning kennels, stocking medical supplies, and uploading a clean and safe clinical working environment.

Qualifications

Level I:

• High school diploma or equivalent

Level II:

• High school diploma or equivalent


• 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems.

Substitution allowed for Experience:

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Contract Type

Continuing

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Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

Posted Date

8/24/2026