Veterinary Client Services Specialist | Growth & Impact

The-Castro-Animal-Hospital; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Uniform allowance

Employee discounts

Six paid holidays

Job summary

The Castro Animal Hospital in San Francisco is hiring a Client Service Representative. You will be the first and last point of contact for clients, guiding them through visits, payments, and follow-up steps in a fast-paced, modern veterinary hospital.

This full-time role emphasizes compassionate client service, clear communication with families and the medical team, and attention to detail in scheduling, records, and billing. Enjoy a four-day week and opportunities for growth and training.

Qualifications

• One year of veterinary client service experience preferred but not required.
• Excellent phone and in-person communication skills.
• Strong organization, time management, and attention to detail, with accurate data entry.
• Ability to stay calm and organized in a fast-paced environment.
• Comfort discussing invoices, services, and hospital policies with clients.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact in person and by phone, answering calls and client questions
• Recognize routine concerns and situations that may need urgent attention, and elevate appropriately
• Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
• Check clients and patients in and out
• Prepare invoices, explain charges clearly, and process payments accurately
• Enter and maintain accurate client, patient, financial, and medical records
• Coordinate information between clients and the medical team, documenting communications thoroughly
• Communicate hospital policies, services, and next steps, and help manage expectations during busy times
• Provide compassionate support to families whose pets need care
• Maintain the confidentiality of client and patient information
• Support daily hospital flow, administrative tasks, and a positive, efficient workplace

Skills

Customer service

Communication

Multi-tasking

Data entry

Calm under pressure

Job description

The Castro Animal Hospital in San Francisco is hiring a Client Service Representative. You will be the first and last point of contact for clients, guiding them through visits, payments, and follow-up steps in a fast-paced, modern veterinary hospital.

This full-time role emphasizes compassionate client service, clear communication with families and the medical team, and attention to detail in scheduling, records, and billing. Enjoy a four-day week and opportunities for growth and training.