Client Service Representative - San Francisco, CA

The-Castro-Animal-Hospital; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Uniform allowance

Employee discounts

Six paid holidays

Job summary

The Castro Animal Hospital in San Francisco is hiring a Client Service Representative. You will be the first and last point of contact for clients, guiding them through visits, payments, and follow-up steps in a fast-paced, modern veterinary hospital.

This full-time role emphasizes compassionate client service, clear communication with families and the medical team, and attention to detail in scheduling, records, and billing. Enjoy a four-day week and opportunities for growth and training.

Qualifications

• One year of veterinary client service experience preferred but not required.
• Excellent phone and in-person communication skills.
• Strong organization, time management, and attention to detail, with accurate data entry.
• Ability to stay calm and organized in a fast-paced environment.
• Comfort discussing invoices, services, and hospital policies with clients.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact in person and by phone, answering calls and client questions
• Recognize routine concerns and situations that may need urgent attention, and elevate appropriately
• Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
• Check clients and patients in and out
• Prepare invoices, explain charges clearly, and process payments accurately
• Enter and maintain accurate client, patient, financial, and medical records
• Coordinate information between clients and the medical team, documenting communications thoroughly
• Communicate hospital policies, services, and next steps, and help manage expectations during busy times
• Provide compassionate support to families whose pets need care
• Maintain the confidentiality of client and patient information
• Support daily hospital flow, administrative tasks, and a positive, efficient workplace

Skills

Customer service

Communication

Multi-tasking

Data entry

Calm under pressure

Job description

Who we are

The Castro Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-Time

Salary: $25.00–$27.00/hr, based on experience and skill level

Schedule: Four 10-hour shifts per week, including Saturdays

Experience: One year of veterinary client service experience preferred but not required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital?

The Castro Animal Hospital is a fast-paced, community-focused veterinary hospital in San Francisco’s vibrant Castro neighborhood. With high demand for quality pet care, our dedicated team provides expert treatment, compassionate service, and a welcoming environment for every pet and family we see.

As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving. You won’t simply answer phones or process payments. You’ll help clients understand what comes next, keep communication flowing between families and the medical team, and create a calmer experience during moments that can feel stressful or uncertain.

Why You’ll Love It Here

• A four-day workweek. Consistent 10-hour shifts give you more time away from the hospital and real work-life balance.
• A clear path to grow. As a Client Service Representative, you can lead initiatives, support training, and help shape our client service standards, with the potential to advance into a supervisory role.
• A modern hospital. Work in a modern veterinary hospital with a collaborative team committed to exceptional care.
• Your ideas matter. We value initiative and welcome your input on improving client service and hospital operations.
• Training and support. We provide training and professional development to help you build confidence and skills.
• A great location. Work in the heart of one of San Francisco’s most energetic neighborhoods.

What You’ll Do

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact in person and by phone, answering calls and client questions
• Recognize routine concerns and situations that may need urgent attention, and elevate appropriately
• Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
• Check clients and patients in and out
• Prepare invoices, explain charges clearly, and process payments accurately
• Enter and maintain accurate client, patient, financial, and medical records
• Coordinate information between clients and the medical team, documenting communications thoroughly
• Communicate hospital policies, services, and next steps, and help manage expectations during busy times
• Provide compassionate support to families whose pets need care
• Maintain the confidentiality of client and patient information
• Support daily hospital flow, administrative tasks, and a positive, efficient workplace

What You’ll Bring

• One year of veterinary client service experience preferred but not required
• Customer service, reception, healthcare, or hospitality experience is helpful
• Excellent phone and in-person communication skills
• Strong organization, time management, and attention to detail, with accurate data entry
• Confidence juggling multiple calls, appointments, and competing priorities
• The ability to stay calm and organized in a fast-paced environment
• Comfort discussing invoices, services, and hospital policies with clients
• Compassion for families and an understanding of the stress they may feel
• A self-motivated, collaborative attitude and willingness to take initiative
• Leadership potential and an interest in continued professional growth
• Availability to work Saturdays as part of the regular schedule
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

If you’re a self-motivated, enthusiastic Client Service Representative who wants to grow your career while helping a modern veterinary hospital deliver exceptional care, we’d love to meet you. Your communication skills, initiative, and commitment to outstanding service can make a real difference here.

Diversity, equity, and inclusion are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.