Veterinary Client Care Specialist — Growth & Impact

98269 Animal Hospital of Hinesburg and Bristol Animal Hospital; Hinesburg (VT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

401(k) match

Student loan assistance

Career development

Job summary

Animal Hospital of Hinesburg is seeking a friendly Client Service Representative to be the first and last point of contact for clients. You will manage appointments, handle calls, and ensure smooth communication between clients and the medical team, using our practice management system.

In this fast-paced role, you'll greet clients, gather medical information, triage inquiries, process payments, and support daily operations.

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
• Demonstrate empathy in all interactions while maintaining a calm and professional demeanor.
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
• Maintain organized records of client communications and appointments to streamline operations.
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care.
• Help maintain a clean, organized reception area and assist with daily practice operations as needed.
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Skills

Excellent communication

Customer service

Tech proficiency

Organizational skills

Healthcare experience

Education

High school diploma or equivalent work experience

Tools

Scheduling software

Job description

Animal Hospital of Hinesburg is seeking a friendly Client Service Representative to be the first and last point of contact for clients. You will manage appointments, handle calls, and ensure smooth communication between clients and the medical team, using our practice management system.

In this fast-paced role, you'll greet clients, gather medical information, triage inquiries, process payments, and support daily operations.