Veterinary Client Services Specialist | 4‑Day Week & Benefits

Vetcor; Lincoln (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Roth Retirement Savings Plan

Flexible Spending Account (FT)

529 Savings Plan

Tuition Support Program

Referral bonus program

Health insurance (medical, dental, and

vision

Paid parental leave

Paid Time Off

Pet discounts on services and products

Employee pet discounts

Six paid holidays

Job summary

Sterling Pointe Veterinary Clinic in Lincoln, CA is hiring a full-time Client Service Representative to be the first and last point of contact for clients. You will work in a brand-new, state-of-the-art hospital offering general practice and urgent care, with a consistent 4-day, 10-hour shift schedule.

The role emphasizes exceptional customer service, empathy, and accurate record-keeping, while supporting a growing team dedicated to high-quality veterinary care.

Qualifications

• Friendly, organized, and compassionate approach.
• Strong customer service and communication skills.
• Accuracy and attention to detail with payments and records.
• Ability to stay calm and empathetic in a fast-paced urgent care setting.
• Passion for animals and the people who love them.
• Team-first attitude and reliability.

Responsibilities

• Greet clients and patients warmly.
• Answer phones and respond to client questions with accuracy and empathy.
• Schedule appointments and manage client communications.
• Check patients in and out.
• Process payments and maintain accurate client records.
• Support the veterinary team in delivering outstanding communication and service.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Compassion for animals

Team player

Flexible schedule

Job description

Sterling Pointe Veterinary Clinic in Lincoln, CA is hiring a full-time Client Service Representative to be the first and last point of contact for clients. You will work in a brand-new, state-of-the-art hospital offering general practice and urgent care, with a consistent 4-day, 10-hour shift schedule.

The role emphasizes exceptional customer service, empathy, and accurate record-keeping, while supporting a growing team dedicated to high-quality veterinary care.