Client Service Representative - Lincoln, CA

Sterling Pointe Veterinary Clinic; Lincoln (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, and vision coverage

Paid parental leave

PTO (paid time off)

Employee pet discounts

Uniform allowance

Six paid holidays

Employee Assistance Program

Employee discount program

Job summary

Sterling Pointe Veterinary Clinic in Lincoln, CA is seeking a friendly Client Service Representative to greet clients, schedule appointments, and support both general practice and urgent care teams in our new, expanded hospital.

This full-time role features a 4-day workweek with 10-hour shifts, competitive pay of $20–$24 per hour, and comprehensive benefits, plus opportunities for professional development and growth within a caring, animal-loving workplace.

Qualifications

• Friendly, organized and compassionate approach.
• Strong customer service and communication skills.
• Accuracy and attention to detail with payments and records.
• Ability to stay calm and empathetic in a fast-paced urgent care setting.
• A passion for animals and the people who love them.
• Team-first attitude.
• Ability to stand or sit for extended periods.

Responsibilities

• Greet clients and patients warmly
• Answer phones and respond to client questions with accuracy and empathy
• Schedule appointments and manage client communications
• Check patients in and out
• Process payments and maintain accurate client records
• Support the veterinary team in delivering outstanding communication and service

Skills

Customer service

Communication skills

Compassionate approach

Job description

Who we are

Sterling Pointe Veterinary Clinic is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-Time

Salary: $20-$24 per hour (depending on experience)

Schedule: Consistent 4-day workweek with 10-hour shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Passionate about animals and exceptional customer service, and ready to work in a brand-new hospital?

Sterling Pointe Veterinary Clinic and SPV Urgent Care have just moved into a brand-new, state-of-the-art, significantly larger hospital in Lincoln, California. This expansion reflects our continued growth and our commitment to exceptional veterinary care, and we’re looking for a friendly, organized, and compassionate Client Service Representative to join our dedicated team.

As a progressive, full-service clinic offering both general practice and urgent care, we see everything from routine wellness visits to fast-paced urgent cases. Every day brings new opportunities to make a meaningful difference for pets and the families who love them.

Why You’ll Love It Here

• A brand-new hospital. Work in our new, state-of-the-art, significantly larger facility.
• A consistent 4-day workweek. 10-hour shifts for more work-life balance.
• Variety every day. As a Client Service Representative here, you’ll support both general practice and urgent care clients.
• A key part of the team. Every Client Service Representative here sets the tone for every visit as the first and last point of contact for our clients.
• Values that matter. We deliver high-quality care with kindness, professionalism, and integrity.

What You’ll Do

• Greet clients and patients warmly
• Answer phones and respond to client questions with accuracy and empathy
• Schedule appointments and manage client communications
• Check patients in and out
• Process payments and maintain accurate client records
• Support the veterinary team in delivering outstanding communication and service

What You’ll Bring

• A friendly, organized, and compassionate approach
• Strong customer service and communication skills
• Accuracy and attention to detail with payments and records
• The ability to stay calm and empathetic in a fast-paced urgent care setting
• A passion for animals and the people who love them
• A team-first attitude
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Sterling Pointe Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.