Veterinary Client Services Specialist — 24/7 ER & Specialty

Pet Services of Washington, P.S.; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid vacation and sick time

Life insurance

Employee discounts

Discounts on veterinary services

Wellness resources (Headspace)

Job summary

VCA Palm Beach Veterinary Specialists in Palm Beach County is seeking an Experienced Client Service Representative to join our full-time team. This 24-hour emergency and specialty referral hospital values compassionate, organized customer service professionals who support pets and their families in urgent moments.

You will manage front desk, schedule appointments, process payments, maintain records, and work with doctors and technicians in a fast-paced environment.

Qualifications

• Customer service experience in a fast-paced setting.
• Compassionate, dependable, and organized.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Welcome and assist clients and their pets with compassion and professionalism
• Manage emergency walk-in patients and assist with the check-in process
• Schedule specialty and referral appointments
• Answer phones and respond to client questions and requests
• Check clients in and out and process payments and deposits
• Maintain accurate client and patient medical records
• Communicate with doctors, technicians, and other hospital team members
• Assist with client communication and follow-up
• Maintain a clean, organized, and welcoming hospital environment, including cleaning and general front-desk duties
• Provide exceptional customer service in a fast-paced emergency and specialty setting

Job description

VCA Palm Beach Veterinary Specialists in Palm Beach County is seeking an Experienced Client Service Representative to join our full-time team. This 24-hour emergency and specialty referral hospital values compassionate, organized customer service professionals who support pets and their families in urgent moments.

You will manage front desk, schedule appointments, process payments, maintain records, and work with doctors and technicians in a fast-paced environment.