Client Services Specialist

Pet Services of Washington, P.S.; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid vacation and sick time

Life insurance

Employee discounts

Discounts on veterinary services

Wellness resources (Headspace)

Job summary

VCA Palm Beach Veterinary Specialists in Palm Beach County is seeking an Experienced Client Service Representative to join our full-time team. This 24-hour emergency and specialty referral hospital values compassionate, organized customer service professionals who support pets and their families in urgent moments.

You will manage front desk, schedule appointments, process payments, maintain records, and work with doctors and technicians in a fast-paced environment.

Qualifications

• Customer service experience in a fast-paced setting.
• Compassionate, dependable, and organized.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Welcome and assist clients and their pets with compassion and professionalism
• Manage emergency walk-in patients and assist with the check-in process
• Schedule specialty and referral appointments
• Answer phones and respond to client questions and requests
• Check clients in and out and process payments and deposits
• Maintain accurate client and patient medical records
• Communicate with doctors, technicians, and other hospital team members
• Assist with client communication and follow-up
• Maintain a clean, organized, and welcoming hospital environment, including cleaning and general front-desk duties
• Provide exceptional customer service in a fast-paced emergency and specialty setting

Job description

VCA Palm Beach Veterinary Specialists is seeking an Experienced Client Service Representative to join our team full-time!

We are a 24-hour, 7-day-a-week Emergency & Specialty Referral Hospital dedicated to providing exceptional care to pets and compassionate support to their families when they need us most. Our team is collaborative, supportive, and progressive, and we are committed to creating opportunities for our team members to expand their skills, grow professionally, and pursue their goals in veterinary medicine.

We are looking for an excellent customer service professional who is compassionate, dependable, organized, and passionate about helping people and their pets. This is an excellent opportunity for someone who wants to build a long-term career in veterinary medicine while being an important part of a fast-paced emergency and specialty hospital.

Responsibilities

• Welcome and assist clients and their pets with compassion and professionalism
• Manage emergency walk-in patients and assist with the check-in process
• Schedule specialty and referral appointments
• Answer phones and respond to client questions and requests
• Check clients in and out and process payments and deposits
• Maintain accurate client and patient medical records
• Communicate with doctors, technicians, and other hospital team members
• Assist with client communication and follow-up
• Maintain a clean, organized, and welcoming hospital environment, including cleaning and general front-desk duties
• Provide exceptional customer service in a fast-paced emergency and specialty setting

Schedule Requirements

• Because we are open 24 hours a day, 7 days a week, candidates must have flexible availability and be willing to work:
• Afternoons and evenings
• Weekends
• Holidays

Compensation: Dependent on skill set, experience, and licensure status

If you thrive in a team environment, enjoy helping people during challenging moments, and want to grow your career in veterinary medicine, we would love to hear from you!

What Makes VCA Palm Beach Veterinary Specialists Unique?

We are passionate about our team's health and wellness and continue to foster a culture where asking questions is welcome, and training is the expectation. At PBVS, we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve while supporting a work-life balance.

The Benefits Continue To Grow:

• Access to the people and financial resources of a large veterinary community
• Discounts to Fear Free Certification & VetGirl
• Growth & leadership opportunities
• Medical, Dental & Vision
• Career development programs
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Infertility benefits
• Competitive wages

Why You Should Consider PBVS:

VCA Palm Beach Veterinary Specialists has been serving Palm Beach County for over 25 years and is one of the largest, dedicated, technologically advanced specialty referral and emergency/critical care facilities of its type. VCA PBVS is home to the Palm Coast Educational Center, a 125-seat continuing education auditorium used to host lectures, conferences, and hands-on teaching programs. It is our mission to continuously grow our team's knowledge and skill set to ensure they meet the highest standards of care in their field and provide our clients with the best service possible.

Candidates must be positive and motivated. The hospital team meets frequently, and we encourage your ideas and suggestions to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal-driven, and engaged. We work hard to protect our culture and ensure we hire associates who have the determination to rise above obstacles, wear multiple hats, and work as a team.

We look forward to getting to know you!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personn