Pet Hospital Front Desk & Client Care Pro

Princevalle Pet Hospital - RUNRSHBT; Gilroy (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Life Insurance

401(k)

Employee discounts

Health insurance

Paid time off

Bonus based on performance

Competitive salary

Dental insurance

Training & development

Retirement plan

Job summary

Princevalle Pet Hospital in Gilroy, CA is seeking a Veterinary Receptionist/Client Service Specialist to be the friendly first contact for clients and their pets. You will manage appointments, payments, and client records in a fast-paced, multi-doctor practice.

We value compassion, reliability, and teamwork, with benefits including health insurance, 401(k), paid time off, and opportunities for training and development. Join a caring team dedicated to high-quality veterinary care.

Qualifications

• Strong communication and interpersonal skills with a compassionate, client-focused attitude.
• Ability to multitask and remain calm in a busy, sometimes emotionally charged environment.
• Proficiency with computers and willingness to learn veterinary management software.
• Genuine love for animals and sensitivity to the needs of pet owners.
• Reliable, punctual, and a strong team player.

Responsibilities

• Greet clients and their pets with a friendly, professional demeanor upon arrival.
• Schedule and confirm appointments using veterinary practice management software.
• Answer multi-line phone calls, respond to inquiries, and relay messages to veterinary staff.
• Process client payments, invoices, and maintain accurate billing records.
• Maintain and update patient medical records and client information.
• Communicate discharge instructions and follow-up care information to pet owners.
• Support a clean, organized, and welcoming front desk and waiting area.

Skills

Communication

Multitasking

Computer skills

Animal loving

Punctuality

Tools

Practice management software

Job description

Princevalle Pet Hospital in Gilroy, CA is seeking a Veterinary Receptionist/Client Service Specialist to be the friendly first contact for clients and their pets. You will manage appointments, payments, and client records in a fast-paced, multi-doctor practice.

We value compassion, reliability, and teamwork, with benefits including health insurance, 401(k), paid time off, and opportunities for training and development. Join a caring team dedicated to high-quality veterinary care.