Veterinary Client Services Specialist

VCA Animal Hospitals; Sacramento (CA); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid time off

Job summary

VCA Mueller Pet Medical Center in Sacramento, CA is seeking an experienced Client Service Representative to join our hybrid facility, handling primary care appointments, emergency visits, urgent care appointments, and more.

As the face of Mueller, the CSR sets the tone for the practice, greeting clients, scheduling appointments, processing payments, explaining fees, and helping clients with pet care guidance while keeping medical records neat and secure.

Qualifications

• Experience as a Client Service Representative.
• Strong customer service and communication skills.
• Ability to schedule appointments and manage records.

Responsibilities

• Greet clients and guide owners to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on basic animal care.
• Manage medical records and hospital correspondence.
• Maintain a clean and orderly facility.

Skills

Customer service

Scheduling

Phone handling

Payments processing

Job description

VCA Mueller Pet Medical Center in Sacramento, CA is seeking an experienced Client Service Representative to join our hybrid facility, handling primary care appointments, emergency visits, urgent care appointments, and more.

As the face of Mueller, the CSR sets the tone for the practice, greeting clients, scheduling appointments, processing payments, explaining fees, and helping clients with pet care guidance while keeping medical records neat and secure.