Client Service Representative -VCA Mueller

VCA Animal Hospitals; Sacramento (CA); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid time off

Job summary

VCA Mueller Pet Medical Center in Sacramento, CA is seeking an experienced Client Service Representative to join our hybrid facility, handling primary care appointments, emergency visits, urgent care appointments, and more.

As the face of Mueller, the CSR sets the tone for the practice, greeting clients, scheduling appointments, processing payments, explaining fees, and helping clients with pet care guidance while keeping medical records neat and secure.

Qualifications

• Experience as a Client Service Representative.
• Strong customer service and communication skills.
• Ability to schedule appointments and manage records.

Responsibilities

• Greet clients and guide owners to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on basic animal care.
• Manage medical records and hospital correspondence.
• Maintain a clean and orderly facility.

Skills

Customer service

Scheduling

Phone handling

Payments processing

Job description

Position: Client Service Representative

Compensation: $19-21/hour based on experience

Location: VCA Mueller Pet Medical Center

7625 Freeport Blvd. Sacramento, CA 95832

We are seeking an experienced Client Service Representative (CSR) to join our team. We are an exciting hybrid facility; handling primary care appointments, emergency visits, urgent care appointments, and more.

With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional client service minded individual to join us in meeting the needs of our clients and their pets.

Why We Need You

As the face of Mueller, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR role is pivotal to how the hospital operates and is responsible for:

• Customer service functions, including: greeting clients, answering telephones, and guiding owners and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits

• We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com